I worry that they will up the minimum in the future too so every subscriber is gladly welcome. So I decided to direct message them on Twitter. I just tried it with an old, Not sure if it was still broadcasting the SSID. There are at least adozen other things that also result in the same situation. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. - edited icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. BT will be rolling out an update to all devices later this month. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. How are people to fault trace if they dont know all of the possible scenarios? This is so you can learn about some of the most important features of your BT Broadband package. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Configure the modem for transparent bridge or modem only mode. 01-10-2020 Therefore, it costs more money and were stuck in the contract till 2023! 6:38 AM The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Also problems connecting to my wireless Canon scanner printer. Seeing a different colour light? Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Great. Use our hub light guide. Wait a few moments for it to connect. Download the My BT app to check your bill, test your speeds and activate your internet security products. My router is getting blocked despite following all the advice above and anything I could find online. It works on my Business Hub 6, in fact it's not even hidden. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). . Copyright Expert Reviews Holdings Ltd 2023. Sorry, our virus scanner detected that this file isn't safe to download. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Check the box next to Auto Firewall Open. ), on 01-10-2020 No problem. Simply connect a 3rd party router to any LAN port on the hub. First, you need to connect to the router's web management page, so that you can change the settings that you want. Check that you're connected to your Hub's network. 01-10-2020 Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. 9h23. So some transparency is needed so customers like myself know that this is a commonissue. No idea how 2.4GHz can be too slow for any video streaming. Click a dropdown for your model of Hub. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. If you have changed it and now forgotten it, you can use the. 8:32 AM Insert the other end of the broadband cable into the Broadband socket on your hub. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Vodafone Broadband: Great prices but at what cost? If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . However, abnormal sac size occurs in approximately 17% of pregnancies. I shouldnt have to have 5Ghz permanently switched off. Guide to 4G Assure. - edited Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Forgot to mention the third solution is hard wire a speaker to create the Network. Go to IPv4 Configuration. Scan the QR code to enter your hubs details automatically. After raising a complaint with BT I had yet to hear anything from BT. This will open the Hub manager. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. BT Smart Scan technology Look for the tab on the back of your hub. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. The setting is on a page hidden on the home version. When the lights have stayed solid blue for two minutes, your hub is ready to go. 1 user liked/thanked this post: Its only when you connect direct to the Hub. Change the /internet part of the address to /routing. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Thanks. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). (Not Business variant). Navigate Advanced Settings > Log in > Broadband > Internet. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). This means that you've got no control over which network your device joins. The handler switched off 5ghz frequency remotely. I've been following this thread ever since I had issues. Your BT Business Hub should now be in bridge mode. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. MacBook then doesn't work. Your broadband can be activated any time up to midnight. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. Therefore, we can consider this issue closed. If you turn it off, we might think there is something wrong with the line. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Simply connect a 3rd party router to any LAN port on the hub. Click a dropdown for your model of hub. Ask questions and share tips with other people 24 hours a day. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Will give this suggestion a try. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Turn off 5ghz and install the boost followed byall speakers. You'll find all your features and services in the "My Extras" section. Thanks for the explanation. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Not sure which hub or router you're using? The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. >. The router is now displaying hidden ssid. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? What is Smart Setup on the BT Hub? I don't think the workaround for modem mode works. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? - edited Read about our approach to external linking. Pretty obviously really if I look at an old BT modem. - edited Sonos tried to do a workaround but lasted an hour or so. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. The company did not reveal why the problem was occurring. on It should appear as soon as you connect to the Hub and open a browser. AP mode is preferred if you have a ISP modem/router that can't be bridged. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Also, it took a number of days for me to find this thread of communication online. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. The default IP address is 192.168.1.254 but you can change that here. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. Steps taken from a post on the BT Community. - edited I may try the hardwired solution if things do not move fast. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. This would be a double NAT (two router) condition which isn't recommended. Baldrick1. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. ensure Sonos all working correctly via boost with 5ghz still turned off. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better.