Since its release, HBO Max has been plagued by a bug that has audio descriptions as a default setting for many movies and shows in its catalog. It will also discuss the different things that you can do if the standard method of turning off audio descriptions on HBO Max does not work. He then spent eight years as a content lead on the Windows team at Microsoft. Same here. RespectAbility Signing out of HBO Max has been deliberately made to be as cumbersome as all subscription apps are. Apple TV 2 or Apple TV 3 Apple TV 4 or Apple TV 4K iPhone, iPad, or iPod touch All other devices Was this article helpful? Many TV manufacturers turn on audio description by default, so youll need to go into your TVs settings in order to turn it off. To change the audio settings on HBO Max, follow these steps: 1. Audio: Under Audio, choose a language (to turn off narration, choose English - Original instead of English - Audio Description.) True or false? I checked the settings and apparently Audio Description was turned on, which is strange since I'm pretty sure I turned that off. 3. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. One feature that makes HBO Max stand out is its support for audio description. 4. Your email address will not be published. This on its own will not resolve the problem but it does make sure that your issue is not due to a bug with the app itself. On iPhone or iPad, you can turn on audio descriptions to have scenes in videos described to you. You can also update the app by ensuring that automatic updates are enabled on your phone. This is particularly useful when your HBO Max app is on your phone. Use audio descriptions in Settings Go to Settings > Accessibility. We try our best to keep things fair and balanced, in order to help you make the best choice for you. By submitting your email, you agree to our Terms and Privacy Notice. One unique feature that HBO Max announced is its use of a narrator. Unplug your streaming media player (e.g. Select titles on HBO Max now have audio descriptions, which are separate audio tracks that describe whats visually happening on-screen. Terms of Use | The settings for subtitles and audio come up on the top of the screen. Is there a way to create two options, audio description or non audio description. Having the audio description has become very discouraging to continue to watch HBO. Start watching something, then press the Play/Pause button. It's always off by default, but many streaming services like Netflix, Hulu, HBO Max, and others support an accessibility feature known as descriptive audio which narrates descriptive information about scenes in addition to the usual dialog, sound effects, and soundtrack. A robots.txt file tells search engine crawlers which URLs the crawler can access on your site. Customize subtitles and captions Open HBO Max and sign in to your account. Use the arrow buttons on the remote control to navigate the System option and press Enter. Navigate with the arrow buttons to Accessibility and activate it by pressing Enter. Find the Narration or Audio Guidance or Audio Description feature and set it to OFF. Press the Exit button to save changes. Providing 1,500 hours of audio described content. They can be helpful for those who want to better understand what is happening onscreen, but they can also be annoying or distracting if you dont need them. Ben Patterson HBO Max HBO Television. The first option is to clear your cache memory. 3. Under the subtitles, the section clicks off to turn off closed captions. Im not sure what the answer is. You just plug it into a USB port on a TV or computer to have access to all your favorite streaming apps. Here's how to turn captions or subtitles on or off, customize their appearance, and choose an audio language: To change subtitles, closed captions, or audio: For more info about audio descriptions, see Accessibility features. The audio description bug has been ongoing for quite some time. 43 Town & Country Drive To turn this off, choose the Audio and Subtitles icon and then an audio language (e.g. Go to the app's menu and turn Audio Description off. The purpose of Audio Description is to help entertain visually impaired people who cannot watch the gestures of characters in a movie. Open the bitstream format in settings and apply Dolby digital. Audio descriptions are short pieces of narration that are added to movies and TV shows in order to provide additional information to viewers who are blind or have low vision. HBO Max offers a wide range of programming, including original series, movies, and documentaries. By releasing a lot of information about its features, HBO Max is hoping to convince people that it is worth signing up for. This has included not just the shows and movies that will be available, but also the features that will be included on the platform. Go to the Audio menu then select English, not English [Audio Description].. 2. Every steaming app is different, but here is a brief guide to where you can find the descriptive audio controls within several of the most popular streaming apps. Scroll using the arrows in the image below in order to see a visual representation of the steps. If the audio description track for future releases are available same-day as well, that would be a huge win for the low-vision/blind community. Audio Description won't turn off I started watching Infinity Train Season 4 today and for some reason all of the actions were being narrated. For example, HBO Max has said that it will have a "personalized experience" that will recommend shows and movies based on users interests. When you press the button you normally get two audio options. Scroll down and select the "Settings" option. Described content will double to at least 6,000 hours in total . How to turn off audio description on HBO max, 1. The option is currently available on the website and mobile apps but not on TV apps. 2. Overall, the narrators voice provides a sense of calm and assurance, and her presence is a helpful addition to HBO Max. I'm trying to watch my show and audio description will just randomly turn on and it's so annoying it says they're off but they're not can't watch my show I'm too distracted one of the worst streaming apps If anyone knows how to fix this please help me. Scroll down and select "Audio Description.". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It is typically used by people who are visually impaired. SAP controls also vary among cable providers, but if you have Spectrum TV, for example, use the remote to choose Settings, then Preferences, and Audio Language (SAP). If you're looking to turn off the narrator on HBO Max, there are a few steps you can take. The first is to go into the settings of your television and disable the audio description track. Turn on audio descriptions in the Apple TV app Open the Apple TV app. The narrator also provides a brief introduction to each of HBO Maxs main features. The feature is introduced to narrate the gestures such as turning around, rolling eyes, winking etc. Third, you can go to the Audio Description Settings on your TV and turn it off. HBO Max is also available at a lower price point than other streaming services. How do I turn off descriptive audio on HBO Max on Roku? Check this video out for a step-by-step guide on how to turn off audio description on hbo max. Fortunately, both are easy to toggle on and off. Confirm that you have tried all the steps and options before giving up and calling customer service. You can update the app, Clear Cache, Reinstall the app, Restart the App, Contact HBO Max Support or Sign Out And Sign Back Into your account. 4. Turning on audio description.Image: WarnerMedia. Luckily, there is an easy way to disable this feature. Android phone or tablet, or Amazon Fire tablet. Just follow these steps: 5. At the time of this articles publication, all of the titles listed above now have audio description available. / Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. I'm not even sure how this is a practical service, tbh. Hope this helps!! Heres a guide on how to take off audio descriptions on HBO Max. 1. Select the Settings icon in the top right corner of the screen. Descriptive Audio is a feature that each streaming service implements on its own, so if you hear it and want to disable it, you need to do it from within the streaming app where you hear the audio. Some users are still having problems with audio descriptions, regardless of the methods outlined in this article. Wait for HBO Max to fix the bug, until then, there is not much you can do to fix it. These instructions are for those who have the HBO app installed on their phone, be it Andriod or iPhone. Audio description helps blind consumers get the full experience of a piece of entertainment, similar to how captioning helps deaf consumers. Privacy Policy | I just updated my HBOMax app on Apple TV and it went away immediately. 5. On the black screen, click on the messages-looking icon at the top right. Other reasons may include, a problem in Settings, a bug or you might need an HBO Max updated version. This article will discuss how to turn off audio descriptions on HBO max. Some shows and movies have multiple audio and subtitle languages available. The audio descriptions and other changes will [allow] our community to share equally with family and friends in the truly universal pastime of viewing television and movies, said Dan Spoone, president of the American Council of the Blind, in a statement today. Suite 119-181 Know more about HBO Max Audio Description. You can access both the website and app for HBO Max. In the app, start the video, then hit pause on your remote. You can also turn closed captions on or off by pressing the CC button on your VIZIO TV remote. Use audio descriptions on Apple TV Audio descriptions provide an audible narration of important onscreen action and content in movies and TV shows. Ordered list. In a swimming race, what stroke do you not start from a diving block? Keyboard shortcuts You can use an external keyboard to navigate HBO Max and control playback. 1 Kudo. However, there may be times when you dont want to hear the audio description. This makes it an affordable option for people who are looking for a quality streaming service. Your email address will not be published. There will also be improvements to the screen reader compatibility of the website and apps. They join the ranks of other huge streaming platforms like Netflix, Hulu, Amazon Prime, Apple TV+ and Disney+ to provide accessible content to their audiences. Follow the steps below to resolve the issue. Keep in mind that iPhones do not have the functionality to clear cache, therefore this is only applicable to Andriod phones. With the addition of this service, HBO Max now joins other streaming services like Netflix, which has been providing audio description on all of their original content for several years. Select Settings in the sidebar on the left. HBO Max offers a collection of audio description content on select devices. 5. Havent figured out a way to make this permanent. Reddit for the win! However, it is possible to do this. There are a few reasons. Select titles on HBO Max now have audio descriptions, which are separate audio tracks that describe what's visually happening on-screen. I started watching Infinity Train Season 4 today and for some reason all of the actions were being narrated. Choose a topic and we'll recommend the best way to contact us. You then get taken to a screen with audio and subtitles. Your video should now be working properly. Why cant I turn off Audio Description on HBO Max. In the lower-right corner, select Audio and Subtitles.. Usually the feature can be found in your TV's Settings menu, under Accessibility . At the time of its premiere on the app, HBO Maxs most recent film release, Godzilla vs. Kong, does have the option of audio description available for viewers. You will find a Speech Recognition option and a Voice Recognition option. Apr 6, 2016 25,142 261 113,340 14,334 #2 Did you remember French sign indicating to cyclists that they may treat the red light as a yield if turning rightTurning right on red is forbidden in New York City unless this sign or similar is posted.